Draft. To be completed and reviewed before launch (company details, payment provider, retention periods, governing law).
Who we are
Orbit is made by [company name], [address]. For anything about your data, email privacy@example.com.
What stays on your TV
Orbit keeps these on the device it's installed on, and nowhere else:
- Your providers' addresses and logins.
- Channel lists, films, series and the TV guide downloaded from your providers.
- Profiles, favourites, lists, watch history, Continue watching and recommendations.
- Settings, your parental PIN (stored as a salted hash, not the PIN itself) and recordings.
A backup you make in Settings › Backup is a file on your phone. It includes your provider logins so it can restore them, so keep it safe.
What Orbit sends, and to whom
Your IPTV providers
Orbit connects directly to the services you add, to download your lists and play streams. What those services do with your data is covered by their own terms.
TMDB
To show artwork, genres, cast, sequels and recommendations, Orbit looks up film and series titles on The Movie Database (TMDB): the titles you watch and the ones it suggests. It never sends who you are, your provider, your login or your history.
Updates
Every few hours Orbit checks a small file to see whether a new version is available, and downloads it if you choose to update. The server sees your IP address, as with any web request.
Diagnostics
Crash and freeze reports are kept on the TV. They only leave it when you choose Send diagnostics, and logins and server addresses are removed first.
Your account
When accounts open, we'll keep your email address, your plan and its status, so you can sign in and we can bill you. Payments are handled by [payment provider]; we never see or store your full card details.
This website
This site doesn't use tracking cookies, advertising or analytics. Fonts and scripts are served from this site, not from third parties. The sign-up and sign-in forms don't send anything yet.
Your rights
Under UK and EU data protection law you can ask for a copy of the data we hold about you, ask us to correct or delete it, and complain to your data protection authority (in the UK, the Information Commissioner's Office). Data on your TV is yours to delete: uninstalling Orbit or clearing its data removes it.
Changes
If this policy changes, we'll update this page and the date below, and tell you in Orbit if the change matters.
Last updated: [date].