FAQ & support

Answers, down to earth.

The questions people ask most about setting up and using Orbit. Can't find yours? Get in touch.

Getting started

What is Orbit?

An IPTV player for Fire TV, Android TV and Google TV. It plays the playlists and logins you already have from an IPTV service, sorts everything into countries and categories, and learns what each person at home likes to watch.

Does Orbit come with channels?

No. Orbit doesn't provide, host or sell any channels, films or series. You add your own M3U playlist or Xtream Codes login, and should only use it with content you have the right to watch.

Does Orbit work with M3U and Xtream Codes?

Yes. Orbit plays M3U and M3U8 playlists (with catch-up where the playlist supports it) and Xtream Codes logins, which bring live TV, films, series and the guide in one go. It also reads XMLTV guides, and you can add more than one provider.

How is Orbit different from other IPTV players?

Most IPTV players show your provider's list exactly as it arrives. Orbit tidies it: it files channels under Country › Category, cleans their names, merges SD, HD, FHD and 4K copies into one channel with the others kept as backups, and switches to a backup if a stream drops. It also has profiles and a Home screen that learns what each person watches, and you set it up from your phone. See the side-by-side comparison.

Is Orbit on the Amazon Appstore or Google Play?

Not at the moment. You install it from this site with the free Downloader app, and Orbit then updates itself when a new version is out. The install guide takes about two minutes.

Is Orbit legal?

Orbit is a media player, like any video player app: it contains no channels, films or series and doesn't link to any. Whether what you watch is legal depends on the service you use and where you live, so only use services you have the right to watch.

How do I add my provider?

Open Orbit and scan the QR code with your phone, then type your playlist address or Xtream Codes login on the phone. You can also type it with the remote. Got two services? Add both: Orbit merges them, and each becomes a backup for the other.

My provider gave me a get.php link. Is that right?

Yes. Orbit recognises a get.php?username=… link as an Xtream Codes login and uses the faster Xtream API instead, so films, series and the guide load properly too.

How do I install Orbit?

With the free Downloader app: type the code 9797120 into it. The install guide walks through it for Fire TV and for Android TV and Google TV.

Channels & guide

A channel is in the wrong category.

Hold OK on the channel and choose Change category…. Orbit remembers your fix and applies it every time the list refreshes.

Can I choose which version of a channel plays?

Yes. Hold OK on the channel and choose Stream source… to see every version Orbit found, across all your providers. Normally it plays the best one and switches to another by itself if that stream fails.

Some channels have no guide.

Orbit matches guide data by channel ID first, then by name. If your provider's guide doesn't list a channel at all, you can add a different XMLTV guide address when you edit the provider.

How often does Orbit update my lists?

Every few hours in the background, and never while you're watching. A new guide only replaces the old one once it has fully loaded.

Devices & playback

Which devices does Orbit run on?

Fire TV devices on Fire OS 6 or later, and Android TV or Google TV devices on Android 6 or later. It's tuned to stay smooth on 1 GB sticks. Fire TVs running Vega OS can't run Android apps, so Orbit can't run on them.

A channel has no sound.

Open the options while it plays (≡, or hold OK) and try another audio track. Orbit plays MP2, AC-3, E-AC-3 and DTS itself when the TV can't.

My remote has no menu button.

Hold OK anywhere in Orbit to open the options for whatever you're on.

How many channels can multi-view show?

Up to four, or two on devices with 1 GB of memory. The highlighted picture has the sound; press OK to watch it full screen.

Profiles

What does each profile keep separate?

Favourites, history, Continue watching, My List and recommendations. Providers, tidying and settings are shared by everyone on the TV.

Do my profiles follow me to another TV?

Yes, on every TV signed in to your Orbit account (Settings › Account in Orbit): profiles, Continue watching with where you stopped, watched episodes, My List, thumbs up or down, favourite channels and what Orbit has learned about your taste. A profile with the same name on a TV you sign in becomes the same person. Each TV still needs your provider added once, as logins never leave the TV.

When does Orbit ask "Who's watching?"

When it's picked up after half an hour without use and there's more than one profile. Quick returns go straight back to the last person. You can switch any time from the avatar next to the Orbit logo.

Can I stop Orbit remembering what I watch?

Yes. Each profile can pause its history: while it's paused, nothing that person watches is remembered or used for recommendations.

Pricing

How much does Orbit cost?

£1.19 a month, £2.99 every 3 months or £7.99 a year, with every feature in all three. See pricing.

How can I pay?

By debit or credit card, or another way that checkout offers where you are, such as a digital wallet or a bank payment. The pricing page lists the ways to pay where you are.

Is there a free trial?

Yes. When you sign up you can try everything free for 12 hours.

Can I get Orbit free by inviting friends?

Yes. Your account page has a referral link. A friend who subscribes through it gets their first 2 weeks free, and once they’ve been paying for 2 weeks you get 2 weeks free too, for up to 5 friends. The details are in the terms.

How do I cancel?

On your account page, choose Manage subscription, then Cancel. You won't be charged again, and Orbit stays on until the end of the period you've paid for.

Can I get a refund?

Yes, if you ask within 14 days of your first payment: we'll refund it in full. After that, cancelling stops future payments and we don't refund part-used periods. If you were charged by mistake, we'll always put it right. The details are in the terms.

Privacy & safety

What does Orbit send anywhere?

Orbit talks directly to the IPTV services you add. To show artwork and recommendations it looks up film and series titles on TMDB, never who you are, your provider or your login. Diagnostics only leave the TV when you choose to send them, with logins and addresses removed. More in the privacy policy.

Is adult content shown?

Not unless you turn it on. It's off out of the box, and turning it on (or changing the PIN) needs the parental PIN.

Where are my logins kept?

On your TV, and only there: they're never sent to your Orbit account. A backup file includes your provider logins so it can restore them, so keep it somewhere safe.

Contact

Send diagnostics from your TV

Settings › About › Send diagnostics makes a report about your device and any recent problems, with logins and server addresses removed. Scan the code with your phone and send the report with your email.

Email us

Tell us which device you use and what happened, and we'll help you get it working.

support@orbit-iptv.com